I had a "blow - out" while driving. After parking in a secure place nearby, Onstar immediately referred me to "Greg" (Chevy) - I was a bit rattled after discovering the condition of my car, but Greg's reassuring light banter calmed me as he started the process of sending help. I was so relieved especially being alone out in the streets - and when he sent a text that gave me an expected time of arrival of "Jerrad Hill" - who would be changing my tire. The wait time was not bad at all - Jerrad quickly got me on my way, careful to explain that I do not exceed 45-50mph on the donut tire. This situation closed with yet another great Chevy service provider - "Jorge" from the Service Dept who set the ball rolling for the replacement of my tire. He checked the condition of the other tires as a safety measure (I silently noted that with appreciation)before he made out the claim. AutoNation Chevy of Pembroke Pines, it is obvious that customer satisfaction is important as evidenced by the quality of service rendered in my behalf. I was so blessed, so relieved and so appreciative because I just felt that I was in good hands, (that's why I gladly filled out this second survey). Kudos AutoNation and please tell those great guys that I really appreciated their great service!
THE PATIENCE. PERSERVERANCE AND PROFEESIONALISM, THAT DENNIS ORLANG EXPRESSED. WAS WAY BEYOND THE RESPONSIBILITY OF A SALESCPERSON. DENNISS KEPT IN TOUCH WITH ME DURING THE COURSE OF SEVERAL MONTHS which earned him my trust and BUSINESS I ALSO HAVE TO MENTION BASAM ALSO NEGOTIATED BACK AND FORTH TILL WE GOT TO AN AGREEABLE I MUST ALSO MENNTION MATT, A COLLEAGUE OF DENISS, HE TOOK CARE OF ME THE DAY DENNIS WAS NOT THERE. while i was sitting in the longe, he came over to me and said here, i got yoou a better price. THE CUSTOMER SERVICE. WAS EXCELLENT. VERY ENJOYABLE EXPERIENCE OVER ALL
It was a warranty repair that was not a quick fix. I was pleased that they made the decision to give me a loaner car. I was a little disappointed that in two different dealerships (Doral and Pembroke Pines) two different mechanics could not initially recreate the problem from my clear instructions but overall, I am satisfied with the work that was performed at Pembroke Pines and the people who assisted me.