We had the best experience and want to take the time to thank Mr. Juan Rosario, Mr. Basam, Mr Sam and all your Chevy team for your excellent customer service. This is our first car that we buy with his help, with ease, no hassles, straight forward business. We highly recommend Mr. Juan. Thank you Chevy of Pembroke Pines for having such an excellent team.
I had to replace a brand new tire. I was there on the 12 of this month to get four new tires for my 2017 grand sport vet. I picked up glass on the highway and it ruined the back tire (runflat) so thanks to my service manager Guy I went at 7am and they had replaced this tire that could not be fixed by 10:30 I was glad as I had to go to work
My service representative was Mr. Armondo on 6/22/20 because my vehicle was running hot and he was very helpful and he call to tell me what was wrong with me vehicle and the cost of the work. Later that day he called me again to tell the part did not come in, and that he was going.to be off, but that he informed his supervisor and some other people concerning this situation of the car and some one would be calling me the next day. Well i waited my 1st called was at 11:16 am,2nd called 2:11 pm, 3rd call 3:46, I had to keep calling on the 23rd, that day i felt that i was not important for them to follow through with what Mr. Armondo had set up. I was so disappointed in the service that i receive on 6/23/20. I finally receive a call I ask to speak to a manager the person won't come to the phone, the young lady that answered the phone she spoke to who every the find out about the car, she informed me that the manager was going to find out what was happening.I got a call from Auto Nation at 4:08 pm to tell me my car was finally ready. I have never been treated in this manner. This is my 2nd car and I was conceding purchasing a 3rd car from Auto Nation, but I'm on the fence about it. I would like to apologize to everyone about my behavior concerning this situation.
Service was excellent. Mr. Arthur Kobb, the service advisor, worked with an excellent spirit, with a attentive ear to my vehicle needed repairs. Mr. Robert, the tall gentleman that is there early before everyone, wow what a gentleman. He makes you feel like he knows you for years. He deserves a double salary increase. I recommend you bring your vehicle for service to this dealer. Despite of the pandemic, what a great service. Oh, do not forget to stop by for the free coffee. Delicious. Maybe if they add the Duncan donuts, for the early birds, better still. Love you all, keep up the great work.
The salesman was great, very personable and thorough with the whole process. The general manager was also made sure I felt comfortable about my decision & gave me the different options in the vehicles to be sure I chose the one thar best fit my needs. The whole team was great and made me feel like family since I did have to be there for the process of buying the vehicle which is always a time consuming process. They all were very attentive and made their schedule work around mine. It was definitely one of the best experiences buying a car I have had in a long time & I buy a new car every 3 years.
Mike B. was pleasant and helpful. I showed up just before closing, but he called me with what needed fixing first thing in the morning. He was also prompt about getting my voucher added to adjust the final price for the services completed. It was a good experience overall.
This was an unforgettable experience. During the initial vehicle purchase which I believe this survey is for, I did not feel rushed to make a decision. They worked with me and my lack of credit to get me the best option. I purchased a demo vehicle for amazing savings. There were some minor issues that they agreed to fix and I was pleased. When I came the next day to pick up the vehicle, I asked for a carfax report. I was told that they would get me one. I asked again for it after not receiving it and I was told that the manager on duty stated there was no report because it was a new vehicle. I then told them that I looked up the report on Carfax.com and there were 5 recorded incidences on record but I did not want to pay to get them. I figured it was an oil change or something like that. Again, I was told that I will get it. The following Monday I sent an email requesting the report again. The salesperson went to a different manager who was smart enough to look at carfax.com and pull the report there. It was then that they saw that the demo vehicle was in a couple of accidents and I was not told this at the time of purchase. According to the sales team, they could not see it in the AutoNation database. Only when they went to Carfax's site were they able to see it. The person that got in the accident took it right to services and never reported it to sales. This is what I'm being told. In the end, they did make things right. I was satisfied and I did not have to fight for anything which is why I gave it 5 stars. I debated submitting all this info but I believe the AutoNation system is flawed and wonder if this happened to someone else and they just never caught it. The sales team was embarrassed and did a great job remedying it. The service department did their job by reporting the repairs to Carfax and I am grateful for that. I do not want anyone to get in trouble but believe this needs to be brought to Autonation's attention.
Ease of making appointment, allowed to come in earlier than requested appointment, directed to the Sales Manager in a timely manner. Jose was very knowledgeable about the vehicle. He was exceedingly patient and professional. He listened well And responded to all my questions and concerns. He also walked me through all processes of setting up my vehicle.