Customer Reviews

I went into the dealership know exactly what I wanted and the salesman Mr.Wayne Botto did an exceptional job assisting me and getting me into the 2017 Tahoe I was looking for. Now for the condition of the vehicle, it looked great, seemed mechanically sounds and was CPO certified. Well 3 days into me owning the vehicle I noticed a shake/vibration. So after me doing research I found that is was the motor mounts and brought the vehicle in for repair. It was fully covered by the bumper to bumper warranty which was good but I still Dident know how it was over looked as I noticed from the beginning. Other then that it was a great buying experience and I hope their aren’t any future problems

Ray was great! Explained everything I’m detail. However when my car was returned and I drove it out I noticed my speedometer was not working and the date on my panel was changed to October 2012. These were minor details but they still count. As of today I don’t have my speedometer working and I have no idea what speed im driving.

Jeff Lorenzo did a really great job, having all service requested on a very professional timely manner, I am Totally satisfied.

Jeff was great to work with...

service was great- I was only at the dealership for a little over 1 hour.

Took a week and a half to repair a rattle. The loaner car was very small. I still have issues, I called and no one returned my phone call.

From beginning to end, the arrival, writing up the work order, the wait time, which was minimal, was a pleasant experience. Customer Service was Second to None. Keep up the great work.

Satisfied

Very satisfied, the sales rep was very helpful. He had the knowledge and also the patience to give me the options that better fit my needs. I am very grateful.

Raydel Garcia was great, very courteous and professional and knowledgeable. The truck is running great and the shuttle service back to work was a lifesaver !

Great

Love it.

The worst experience ever . I did a drop off the night before . No one in the sales department helped. I asked about five different people what to do and every single one of them told me something different but one thing they all said it’s not our department! I was furious ! I finally got help but not they rushing me because of course they want to leave it about 6:30 Sunday . Well in the mix of rushing I left my belonging in the car my cell and my inhaler ( i have beeen battling four for three days) . So I went to see if someone could assist me but all the sales person said u gotta come back in the morning. I said if I could be back in the morning why the he’ll am I leaving my car tonight plus I need my inhaler and phone . Can u believe there was one guy sitting behind the computer got up yelled at me and said mam that not our fault you should have a spare key ! I was so baffled I said well I don’t we’re is ur spare key for the drop box I’m sure the manager or owner or someone gotta have a spare I doubt I’m the only one this has happened to . The guy continued to yell and said call your insurance company have them send someone to pop open your car . I was like this is unreal a whole car dealership and no one has a jimmy or a pop and lock nothing ! I had to wait 2 hours until my insurance sent someone that could of helped me . Now things start to get interesting.. I get a text about 7:15 am from a guy Evans staying he got my car and he will check everything. Around 8:15 am I get another text stating the car ready for pick up . An hour really? For the problem it was having of leaking oil from the valves and manifold I was sure it had to take more time than that . So I replied back to mr Evans does the car still have a check engine light on ? He says yes after he told me via text he checked the car himself. I said how is it that I still have a check engine light on if I brought it in for service. This guy said I never asked for that I just wanted the oil situation to be fixed and the check engine light had nothing to do with it. I asked how much to check it and he quoted me $170 just to check ?! I told him unreal why wasn’t that checked from the beginning? He said you never told us to. I’m like does anyone here have common sense anymore . Then he proceeded to ask me if I wanted to do an oil change being that oil has been leaking everywhere. I asked how much he said $160 I was like no thank you I have a tire kingdom and I always have them do my oil change plus I’m saving around $100 I pay $60 for an oil change. When I went to pick up my car me Evans was no where to be found and a guy named Danny came and explained further in detail . I still didn’t understand but I was so tired of dealing with these people I just took my car and went to tire kingdom to do the oil change. Come to find out that auto nation didn’t even worry to check on my oil level being that it was leaking common sense is to check it and if it need top it off until customer makes descion on what is going to be done. Well I got to tire kingdom to find out all they did was change my camshaft cover and clean the oil . They didn’t top it off they didn’t even look to see how much oil was in the car . Mind u my engine could of blown by the time I got to tire kingdom. I had less than a quarter of oil left in the engine and they gave me my car as if it was fixed ! I called back autonation furious they said the two don’t coincide why should they have to put oil when they weren’t the one that had the leak problem from the beginning! Lucky for the guys at tire kingdom that now have my trust and forever be a client there they told me I had two more issues and checked them for free for me ! I still have issues with the car but come to find out the two major parts are no longer covered in the gm warranty I called them as well to let them know about the situation they notated everything and said I should get a call within 24-48 hours from a senior advisor to fix my situation. I know this is a long story but everything i put down happen to me don’t let it happen to you AUTONATION CHEVY IS SCAM ARTIST THAT JUST WANT TO GET EVERY LITTLE CENT OFF YOU ! I will never go to autonation and will definitely never purchase anything again from them.

Even tho it seem impossible for me to get a car... They still help me and I got it... Thank you so much

Was efficient service from the moment we walked into the dealership...

Guy was a true professional.

Very professional. Fast service and kind. Excellent service all the way. Thanks Chevrolet and to mike

It was painless. Thank you.

Josh and Harold handled our car purchase. We appreciate the knowledge and quickness with which they worked.

Jorge is amazing !!