From the moment I arrived at the garage to have the issue with my car identified I sensed I was about to be ripped off, and I was absolutely correct. I was charged $160.00 for a diagnostic, which was not mention prior, shown, discussed, hinted, talked about, agreed to and authorized in anyway, written or verbally. So that's it. I am never bringing my vehicle back to this garage for any kind of service again, nor will I recommend or suggest to anyone to either.
This visit goes back to my 9/17/19. My 2019 Chevy Colorado had a issue with my driver head light where the bulb melted the plastic housing. I took my truck to Autonation Pembroke Pines. I had a service agent took my truck info and ordered the part. He stated to me " I will call you when the part arrives on Thursday" On Wednesday I called the service dept but I could not reach my rep so I left a message. I called on Thursday and I went to voicemail. At the end of the day I once again called and finally got a hold of my rep at which he was able to verify the part arrived. I suggested I could come in on Saturday to get this resolved soon and he requested I come in on Monday. I reminded him that I am driving with out turn signals therefore driving illegally. He agreed and told me to come in early on Saturday.the 21st. My rep was not in as he told me so I had another agent help me. She checked the part arrived and with much hesitation took my vehicle in at 9:00 am. She told me it would be a couple of hours but I had no other way to get home so I decided to stay along with my fiancee. At around 12:00 pm I checked in with her and she could not locate my paperwork. I appears the work order was not processed and my truck had been sitting 3 hours with nothing being done to it. She apologized and said she would get someone on it immediately. An hour later she calls me to tell me the tech needs to run more checks and needs 2 more hours. At 4:00 pm and a whole day wasted I get the call my truck is ready. I picked up my truck and drove home. When I arrived home I noticed they had installed the wrong head light unit on my truck. I have a Z71 with projector head lights and I had normal LT model head lights installed. Not only was the wrong light ordered but someone thought it would be ok to send me home like that. I went back on Wednesday with my compliant and I was assured the problem would be resolved. Once again I was promised by the service manager I would get a call letting me know the part arrived and when it arrives I can come in on Saturday to get it replaced. I received no call so I proceeded to work on Saturday. Around mid day on Saturday I get a call from the rep(not the service manager) that they are waiting for me to replace the part. At which I replied, no-one called me to notify the part arrived. His answer was "I text the wrong number on Thursday, sorry". I returned on the 30th to finally have the part replaced. I was very disappointed with the service overall. I live in Pompano Beach and it is not a short drive for me to come to this service center and I no longer think it is worth the drive. I will be visiting other Chevy dealers near my home not associated with Auto Nation. Thank You.
I wrote the below to the service staff: Well I have to say the process was easy for me. I dropped my vehicle the night before - Kevin contacted me in the morning to go over service, going ahead with the recall and to check on filters. I picked my vehicle up after work and I was off. It is riding very nicely - and since it is going on a road trip - peace of mind is everything.
I waited 3 hours for an oil change and I had an appointment at 11:00am. The person that helped me did not tell me my car was done and when I went to his office to ask him was my car done he didn't even acknowledge me. He got some other guy to take the paper work to the cashier.