Guy did a very god job of helping to get my vehicle serviced. He kept me informed as to the progress. A comment I have is that I spent almost $600 for a new tire and batteries for my fobs and they should have offered me a car wash which is standard with most dealerships.The last time I came in for service I also had to ask for the car wash. Also, both my sister and husband go to dealerships where they put out complimentary snacks. AutoNation, a very large dealership, should do the same. I was in the waiting area close to 5 hours and the only thing available were vending machines.